Acceptance of orders, returns and refunds policy

I aim to be as fair and reasonable as I can. Please be fair to me too.

If there is a problem with an item then please contact me. I'll try to resolve any problem as quickly and fairly as possible.

In line with distance selling regulations I must state that it's not my policy to refund the return postage where goods are returned without reason. Note that goods must be in original condition and notified within 7 days of receipt.

Being human I may make a mistake with pricing or listings. I usually honour smaller mistakes, but it's a common misconception that the retailer is always obliged to honour mistakes. It is my policy to simply refund any money paid if a significant mistake has been made with the price or description.

Testimonials

"Prices are good and I am not getting stung at the last minute for expensive postage. So far so good and excited to play with my purchases." - Johanna

"Delivery was fast, goods well packaged and exactly as ordered. Will use Handspinner again! " - Fiona

"The service was prompt and the quality of goods was excellent." - Phillipa

"Very friendly and courteous service, would certainly use again" - Zoe

"All the items were very reasonably priced, arrived very quiuckly and were well packed." - Ernie

"A great service from start to finish. Excellent advice, swift delivery and safe packing. Perfect !" - Jaine